Frequently asked questions
The questions distributors and installers actually send us, answered in plain language. If yours is not here, write it to the export desk.
Ordering
How is an order planned?
Around what your market needs. Tell us the heights, colours and sizes you are after and we work out the remaining details together.
How long does production take?
It depends on the height and colour mix you choose and on the current schedule of the line. When we receive your enquiry we confirm the current production time in writing.
Product
Which mesh size should I order first?
Ask what your market already buys. Where buyers want a completely closed screen, 42×42 and 44×44 sell; where price leads and runs are long, 48×48 and 50×50 move faster. A first order can mix sizes so you can see which one your customers repeat.
Will the colour fade?
The PVC strip is UV-stabilised for outdoor service; that is the whole reason the product exists instead of painted mesh. The UV data for the material is on the technical sheet and is sent to you with the offer.
Can I put my own brand on the packaging?
Yes. Your brand on the packaging, your language on the label. We plan the branding details together before the order.
Shipping
Do you arrange the freight?
Our prices are quoted excluding freight. You are free to arrange the shipment with your own carrier, and if you prefer we can point you to the forwarders we work with.
Commercial terms
Do you give exclusivity for my country?
It is discussed case by case, directly with the person who decides — not promised on a first email. What we can say up front: you will not find us undercutting you with your own customers.
Can I get samples before ordering?
Yes — a physical sample of the colours and heights that suit your market, before you commit to anything. For a showroom we send the full set.
Who will I be talking to?
The person who prices the order and schedules the line. No call centre and no reseller in between, which is also why you get an answer within 24 hours.

Question not answered here?
Send the height, colour and volume you need. You will hear back from the person who prices it.
Ask your question